Passenger - FAQ
Booking a ride on PoolUp
We provide 2 types of ride offerings from PoolUp's professional drivers and general drivers.
General drivers are verified student drivers who are heading to the same direction to give you a ride at an affordable cost.
Professional drivers are background-checked and DMV checked by PoolUp using Ridesharing industry standards. They are trained by PoolUp to provide the most optimal and comfortable traveling experience. These rides will be more expensive than general driver rides but can pick you up and drop you off at specific cities.
We provide 2 types of ride offerings from PoolUp's professional drivers and general drivers.
General drivers are verified student drivers who are heading to the same direction to give you a ride at an affordable cost.
Professional drivers are background-checked and DMV checked by PoolUp using Ridesharing industry standards. They are trained by PoolUp to provide the most optimal and comfortable traveling experience. These rides will be more expensive than general driver rides but can pick you up and drop you off at specific cities.
COVID-19 Protocols
Drivers and passengers are expected to wear a mask for the entirety of the trip.
Drivers and passengers are expected to wear a mask for the entirety of the trip.
Always be on time
Ride summary will be available to you once you've paid for your seat on PoolUp. Once you get to the pickup location, please check in with your driver right away. You are provided with the license plate and made/model of the car. Please double check the license plate information and confirm driver's name before getting in the ride.
Ride summary will be available to you once you've paid for your seat on PoolUp. Once you get to the pickup location, please check in with your driver right away. You are provided with the license plate and made/model of the car. Please double check the license plate information and confirm driver's name before getting in the ride.
Be kind and respectful
As a priority. PoolUp wants to ensure a safe and welcoming community for all riders and drivers with respectful and positive behavior from both sides. Words matter, think before you speak. Take cues from your fellow passenger about whether or not they'd like to have a conversation, listen to music, or ride quietly, uninterrupted. When your fellow passenger does want to chat, we kindly suggest that you avoid conversations and topics that may be controversial or offensive in nature.
As a priority. PoolUp wants to ensure a safe and welcoming community for all riders and drivers with respectful and positive behavior from both sides. Words matter, think before you speak. Take cues from your fellow passenger about whether or not they'd like to have a conversation, listen to music, or ride quietly, uninterrupted. When your fellow passenger does want to chat, we kindly suggest that you avoid conversations and topics that may be controversial or offensive in nature.
Sexual assault and misconduct
Sexual assault and sexual misconduct of any kind are prohibited. Sexual assault and misconduct refer to sexual contact or behavior without the explicit consent of the other person.
Personal space and privacy should be respected. The following list provides examples of inappropriate conduct.
We can only help when we know in a timely manner about any issues that occurred. We are here to help you be successful — so please do reach out to us if you need anything.
Sexual assault and sexual misconduct of any kind are prohibited. Sexual assault and misconduct refer to sexual contact or behavior without the explicit consent of the other person.
Personal space and privacy should be respected. The following list provides examples of inappropriate conduct.
- Behaviors and comments that could make people feel uncomfortable are not acceptable. Examples include nudges, whistles, and winks. Don’t touch or flirt with people you don’t know.
- Certain conversations that could be perceived as harmless can be offensive. Don’t comment on appearance, perceived gender identity, or sexual orientation. Refrain from asking unrelated personal questions, such as, “Are you in a relationship?” Avoid discussing your own or someone else’s sex life, using explicit language, or making jokes about sex.
- Sexual contact is prohibited while using the PoolUp App, including before the pickup and during a trip.
We can only help when we know in a timely manner about any issues that occurred. We are here to help you be successful — so please do reach out to us if you need anything.